Credit Policy

How to Request Credits
  Please click to see this video  (also under "How to" Videos in your back office) Frequent questions Duplicate Leads Note the following:...
Fri, 21 May, 2021 at 2:15 PM
How to Track Your Credits
 Please see this video    (also under "How to" viders in your back office)
Sat, 18 Jul, 2015 at 11:36 AM
Rules for Credit Replacement
Ho to get credits for leads please go here https://seniorleads.com/training/ and watch the training video titled "How to get Credits for leads" ...
Fri, 4 Feb, 2022 at 12:43 PM
Other Issues about Credits - closed accounts, refunds, etc
Please see other sections of this category as to what is guarantee in each lead. There is never a refund for leads, only replacements for the leads that ...
Sat, 18 Jul, 2015 at 11:04 AM
Lead credits and refunds - closed account
There are no refunds and to get the leads replaced, you would need an active your account.  (please see the agreement you signed). Let's say that you...
Sat, 18 Jul, 2015 at 11:37 AM
Unable to request a credit
Y         You cannot request a credit in the back office is if the lead is more than 30 days old  (once the lead is more than 30 days old, the credit ...
Sat, 18 Jul, 2015 at 11:37 AM
credit handling
A lead that qualifies for a credit can be handled in 2 ways depending upon whether you have already been billed for the lead or if you have not yet...
Sat, 18 Jul, 2015 at 11:38 AM
duplicate leads
2.       If we get a lead from the same email address for a different booklet, we forward that to the advisor but he is not charged. Here is an exampl...
Fri, 21 May, 2021 at 5:09 PM
DNC list
We do not do replacements of leads because the person is registered on the DNC list.  Here's why. The DNC rules state that if the consumer makes a req...
Tue, 22 Mar, 2022 at 11:15 AM