Managing your account - the different features and controls

Pause and Cancellation
1. you must log into your account on the first and third Thursday of each month as making changes on other dates is not possible. 2. the pause feature is av...
Fri, 11 Oct, 2019 at 12:30 AM
Pause days all used up
Once you use the 30 pause in a 12 month period, there are no more. Your options: 1. You can cancel and you can restart within 60 days (submit a suppor...
Sat, 25 Sep, 2021 at 1:43 PM
change user id or password
User ids cannot be changed but passwords can be changed at this page in your back office here
Sat, 18 Jul, 2015 at 12:10 PM
access to my account
To access your account you can use ANY computer such as those at the public library, and also any device with a browser—a smart phone or tablet. Your user...
Mon, 4 Feb, 2019 at 12:51 PM
making changes during pause
Your account is 100% accessible and you can make changes to your account even when it is on pause
Fri, 30 Jan, 2015 at 3:50 PM