When you start your account, we limit your radius to the smaller of 10 miles or a population of 300,000. The purpose is to prevent you from being inundated with too many prospects too quickly. You may increase your radius after you receive 50 prospects.
We have 22 years experience and know that this was a frequent problem and that is why we have those controls.
Once you receive your first 50 prospects, you can increase your radius using this form
The software allows advisors/agents to start with a large radius if there is less than 300,000 population. Example is rural areas where there is less than 300,000 people within 50 miles. But if the advisor/agent specifies 10 miles to start and that area has a million people, the software will reduce the radius to 300,000 population, less than 10 miles.