Please contact client services at this web address https://seniorleads.com/help
Average response time is 3 hours
All support is provided by email
DO NOT contact your sales consultant as he is not trained and knows nothing about service issues
We disclosed in the agreement you signed:
"if you need assistance, you can create a support ticket in your back office or visit https://seniorleads.com/help, and assistance will be provided by email or you can opt for premium phone support (additional fee applies - see your back office).